1. Information We Collect
Trustedjackpots collects various types of information to provide you with the best lottery gaming experience
while
ensuring security and compliance with Australian gaming laws.
Personal Information
- Full name, date of birth, and contact details including email address and phone number
- Residential address and identification documents for age and identity verification
- Financial information including banking details and payment method information
- Gaming activity data including tickets purchased, numbers selected, and win/loss history
- Account preferences, communication settings, and customer service interactions
Technical Information
- Device information, IP addresses, browser type, and operating system details
- Website usage data, page views, click-through rates, and session duration
- Location data (where permitted) to comply with state-specific gaming regulations
- Cookies and similar tracking technologies for enhanced user experience
2. How We Use Your Information
We use your personal information for legitimate business purposes related to operating our lottery platform
and ensuring regulatory compliance.
- Processing lottery ticket purchases, managing your account, and facilitating prize payments
- Verifying your identity and age to comply with Australian gaming laws and prevent fraud
- Sending you important account notifications, draw results, and prize notifications
- Providing customer support and responding to your inquiries or complaints
- Implementing responsible gambling measures and detecting problem gambling behaviors
- Conducting security monitoring to protect against unauthorized access and fraudulent activities
- Marketing communications about new games, promotions, and special offers (with your consent)
- Improving our services through analytics and understanding user preferences
- Complying with legal obligations including tax reporting and anti-money laundering requirements
3. Information Sharing and Disclosure
Trustedjackpots maintains strict controls over information sharing and only discloses your personal information
in
specific circumstances.
Authorized Third Parties
- Gaming regulators and licensing authorities as required by Australian gaming laws
- Payment processors and financial institutions for transaction processing and fraud prevention
- Identity verification services to confirm your age and prevent multiple account creation
- Technology service providers who support our platform infrastructure and security
- Customer service platforms for providing support and resolving issues
Legal Requirements
- Law enforcement agencies when required by court order or legal investigation
- Tax authorities for prize reporting and compliance with taxation laws
- Dispute resolution services and legal representatives in case of complaints or legal proceedings
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access,
use, or disclosure.
- Industry-standard SSL encryption for all data transmission and storage
- Regular security audits and penetration testing by independent cybersecurity firms
- Access controls ensuring only authorized personnel can access personal information
- Secure data centers with 24/7 monitoring and backup systems
- Regular staff training on data protection and privacy obligations
- Incident response procedures for potential data breaches or security events
- Regular updates to security systems and protocols to address emerging threats
5. Your Privacy Rights
Under Australian privacy laws, you have several rights regarding your personal information that we collect
and process.
- Right to access your personal information and request copies of data we hold about you
- Right to correct inaccurate or incomplete personal information in your account
- Right to request deletion of your personal information (subject to legal retention requirements)
- Right to restrict processing of your personal information in certain circumstances
- Right to object to direct marketing communications and opt-out at any time
- Right to complain to the Australian Privacy Commissioner if you believe we've breached privacy laws
- Right to withdraw consent for non-essential data processing activities
6. Cookies and Tracking Technologies
Trustedjackpots uses cookies and similar technologies to enhance your browsing experience and provide
personalized
services.
Types of Cookies We Use
- Essential cookies required for website functionality and security
- Performance cookies to analyze website usage and improve our services
- Functionality cookies to remember your preferences and settings
- Marketing cookies to deliver relevant advertisements and promotional content
You can control cookie settings through your browser preferences, though disabling certain cookies may
affect
website functionality.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this
privacy policy and comply with legal obligations.
- Account information is retained for the duration of your active account plus 7 years after closure
- Transaction records are kept for 7 years to comply with financial reporting requirements
- Gaming activity logs are maintained for 3 years as required by gaming regulations
- Customer service records are retained for 2 years for quality assurance purposes
- Marketing consent records are kept until you withdraw consent or your account is closed
8. International Data Transfers
Your personal information is primarily stored and processed within Australia. In limited circumstances, we
may transfer data internationally.
- Cloud storage services with servers located in Australia and other countries with adequate privacy
protections
- International payment processors for processing transactions from overseas payment methods
- Technology support services provided by overseas contractors under strict confidentiality agreements
- All international transfers are conducted with appropriate safeguards and contractual protections
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal information, please
contact us: